Privacy Policy

Your privacy matters to me. When you shop with Three Birds and an Owl or get in touch, I may need to collect some personal information from you. I only use this information where it is needed to run my business, fulfil your order and provide you with a good service.

Information I collect

When you place an order or contact me, I may receive information such as your name, email address, billing and delivery address, telephone number and details about your order.

Payment information is processed securely by the payment provider used at checkout. I do not receive or store your full card details.

How I use your information

I use your personal information to process and deliver orders, communicate with you about your purchase, respond to enquiries, deal with returns or problems, and meet my legal, tax and accounting obligations.

Where information is needed to fulfil an order or provide a service you have requested, I process it because it is necessary to perform our contract. I may also keep or use certain information where I have a legal obligation to do so.

I will not sell your personal information.

Who your information may be shared with

I only share information where it is necessary to run the business or fulfil your order. This may include companies that provide website and online shop services, payment processing and delivery services.

Three Birds and an Owl uses Squarespace to operate this website and online shop.

How long I keep your information

I only keep personal information for as long as it is reasonably needed for the purpose it was collected, including fulfilling orders and meeting any legal, accounting or tax requirements.

When information is no longer required, it will be securely deleted or disposed of.

Cookies

This website uses cookies and similar technologies to help it function correctly and, depending on your cookie choices, to understand how the website is used.

Where consent is required for non-essential cookies, you can choose whether to accept them through the cookie settings on the website.

Your rights

Under UK data protection law, you have rights over your personal information. Depending on the circumstances, these can include asking to see the information I hold about you, asking for inaccurate information to be corrected, or asking for information to be deleted.

You also have the right to raise a concern with the Information Commissioner's Office (ICO).

Contact

Three Birds and an Owl
Email: hello@threebirdsandanowl.com

If you have any questions about how your personal information is used, please get in touch.